What do you look for in an attorney?

My legal assistant, Alex, is a student at University of Central Missouri studying business administration. One of her current classes is in quality assurance. As a part of the class, she has asked me to ask you to complete her class questionnaire.

The question is - What do you think is most important in your decision making when you decide to retain - or not - an attorney. Alex has promised to give me the results so I can post them here.

Click here to access the survey. Thank you for your help.